NEVER CONSIDER ABSA CREDIT LIFE!!! WORST BANKING INSTITUTION

Case Consultant: Gaty Tsakani Khosa Email Address: ***ca

I have held a personal banking account with ABSA from the beginning of time, However, during the 2020 Covid19 pandemic, like many other's I was affected negatively by a loss of income.

Reaching out to ABSA Credit Life is an absolute nightmare!!! Consultants are terribly unprofessional to say the least, their telephonic systems seem to be failing them by the minute, a body either answers on the other side of the line and cuts the call or there is no answer for waiting periods of anything between 20 to 30 minutes at a time. This is increasingly frustrating!

This case has been ongoing on and off then my claim gets cancelled and reopened all over again, why? because consultants can not take simple instructions. It is so easy to collect a payment for insurance monthly from your clients yet when your client has a claim you are seeking every reason to reject the claim???

I expect a call from someone in your management team as this claim has been ongoing for longer than expected - I gave your team well over 2 x months to investigate into my case and provide me with a favorable outcome yet you have failed me as a client on that front aswell!