Never cease to fail their clients

Had power of attorney on my I'll father's account. Was paying very high charges so I converted his account to a Gold Value Bundle as it had a funeral benefit. My father passed away 3 days before Xmas. Went to Absa to make the claim, only to be told that this benefit was removed from all GVB in September. The reason for changing the account was because of this benefit. I worked for Anbsa at a stage and many of my clients opened this account exactly because of this benefit. Absa basically dangle a carrot in front of a donkey. What gets me is the still charged the same account fee. I know sit with a funeral I can't pay for. As far as I'm concerned, clients who opened this account should keep the benefits they got when taking the account. Absa never fails to disappoint its clients. It's disgusting business practice