Never bank with ABSA

ABSA has become worse and worse. After banking with them for more than 30 years, the experience has become very disappointing and frustrating to say the least. In fact 2 years ago we had had enough of the ever increasing banking fees and poor service, so we opened an account with Mercantile, thinking they would be as good as Capitec, which is the best bank in my opinion. Unfortunately Mercantile was not a great experience so we stayed with the devil we know. So the latest grievance with ABSA - for the last 4 days I have not been able to make internet banking payments to beneficiaries. I keep getting an error saying "Not verified ....". I call support this morning (Saturday) and eventually learn it is because they again need FICA documents. This is the first I have heard of this - no communication warning the account would be blocked - just like that they stop us being able to make payments. We even have a business banker - haven't ever heard from her, but apparently she is our business banker. How in the world can that be acceptable? If I had the energy to go through all the hassle of changing banks, and if I knew for sure that there is a better option, I would do it in a hearbeat. ABSA - thanks for your slap in the face of loyal customers.