JL
Jasmine L

1 reviews | Active since Apr 2017

06 Apr 2017, 09:37

NEVER BANK WITH ABSA

<p>NEVER BANK WITH ABSA... First of all my account my sim card stopped working and thats how ***** took place on my account via internet banking, this happened on the 24th a total of R27000 was taken, I cant pay my debit orders, and I wasn’t at all rude or complained to ABSA, but what i find very frustrating is I spoke to Nadine who told me that Tumi is my investigator on the case so I spoke to him and he too confirmed he was the investigator but he hasn’t done anything on my case since the 24th and that frustrates me because I have nothing to live on, but do you think they care at all? No and today I spoke to another lady you doesn’t even see that I sent through all the forms and did everything ABSA told me to do, however she said Tumi is just a call agent he is not an agent at all. I cant believe this service and I will move to FNB.</p>

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Replies (1)
Absa
Absa's reply06 Apr 2017, 11:31
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,