NEVER APPLY FOR A STUDY LOAN FROM ABSA

As a Platinum client I have received such bad service that I just had to report it. Not even their action line was of assistance (Ref ***). My nightmare started when I decided to apply for a study loan obo my daughters friend whose parents cannot afford her studies. I understand that nothing could really proceed before proof of registration was given and this was done on 30 Jan 2015. I received a call which promised an approval and contract the same day. By 3 Feb nothing another email and I receive a quote which was duly signed and submitted by 8 Feb. I get contacted by Me Adam requesting proof of registration AGAIN which I submit as I want my deposit and the child needs to buy books urgently as classes started. I get contacted on the 10th and submit proof of the deposit I paid for reimbur*****t. I explain she needs books by the 13th and promises are made and broken by Me Adam. I make the 1st interest payment on 15th. I get a call from her on the 23rd and I am promised the book and deposit money will be in my account by today. What did I get today a sms from ABSA SAYING MY APPLICATION IS PENDING DUE TO OUTSTANDING DOCUMENTS - Proof of registration?? Extremely disappointed.