Never again

Worst experience ever. I havent been able to use my app for over a year. I have since forgot my password as I have been calling and sending emails to absa to get it sorted. Today I get an email saying it's sorted I log in and request to change password system gives me an error.. So I type the last I remember once. Then it gets blocked. I go and buy R20 airtime.i call and wait 3mintues call gets discounted.. I call again and wait 4 minutes then someone answers I speak to her and tel her the problem I am having she then speaks and doesn't listen.. I then tel her this call has been long coz I see it's over 7-8 minutes my airtime is gona get finished.. She just carries on speaking.. I then ask her did she hear wat I just said.. She's like yes I did and I can't make outbound calls.... So here's a guy having a problem over a year and all u can do is ignore him carry on like nothing happened. I have lost me. Been with absa since 2011.