Negligent ABSA management does not keep their word

2 weeks ago I reported a ***** and negligence case where ABSA bank Park Station opened a ********** bank account in my name using a ****** ID. They did not follow the due processes to ensure that the person who opened this account was validated. The issue went as far as being authorised by their FICA department who overlooked the *****ulant activity and approved the account. I reported this matter to the bank and got no feedback until I reported it to Hellopeter as a complaint. A Customer Services rep of ABSA by the name of Daphne Le Grange responded carelessly to my complaint on Hellopeter by saying \Thank you for the compliment"which again shows that neglect and carelessness is the order of the day at this Bank. She did not bother to go through my complaint and understand my frustration and provide a careful solution. I then spoke to Lorna Phillips the branch manager of ABSA Park Station who promised me she would get back to me by first thing on Monday (20 July). Now it's Friday COB and I have not heard from anyone as promised. I am utterly disgusted by the level of incompetence potrayed on such a critical matter concerning my Identity Theft which ABSA Bank is just casual about"""