1 reviews | Active since Jan 2025
Negligence from Absa caused a financial inconvenient for me
Good day
I hope this finds a person that will assist me with processing my refund URGENTLY !!!
On the 7th of January I went to the bank (Clearwater branch) to cancel my bond as I’ve paid the settlement amount for it.I also requested to stop any future debt orders..( as I don’t owe Absa anything)
I proceeded to call Absa home loans before my debt date and an agent assured me that there won’t be any debt order on my account.
On the 20th of January, Absa home loans debited my account after so much effort In asking them not to..
On the 27th of January I was told (Telephonically) that I can get my refund within 6 days after completing the refund forms and sending necessary documents..
After a few phone calls ,I was then told that I have to wait for 3 months for my refund to be processed..
I have to wait for 3 months to receive my refund because of negligence caused by not one but 3 Absa agents. I am a pensioner and I need my refund urgently..
I did my part on time , from the 7th to the 20th there was more than enough time to prevent this debt order. Two attempts requested Absa agents not to debt my account.
I have to wait for 3 months because of the carelessness caused by Absa agents.
I proceeded to Lodge a complaint via Absa (Ref C-***4) and Mapula confirmed that she will call me on the 30th January.. To my surprise I still haven’t received any form of communication from her..or is this request not important to her ?
Please confirm why was I told that there won’t be any debt orders on my account, only for Absa to debt on the 20th ?
Why was I told that the refund process will take 6 days by one agent , and other agent confirms 3 months ..
I am very disappointed with the level of service I’ve received from Absa.
Lastly: I cannot afford to wait 3 months for Absa to process a refund ,I tried by all means to prevent this debit order!!
After i logged a complain via Absa .
Mapula from the complains department was no assistance AT ALL..
She sent me an automated email confirming that there is nothing that can be done but to wait for 3 months for the refund. Then she closed the case ..
I responded to her email , then she advised me that she will contact the attorney’S and see what she can do ..
Was this not the first thing she could have done before closing the case and confirming that there is nothing she can do?
Before confirming that there’s nothing she can do , what did she do to help resolve this matter ?
I also received an email about bond reduction. I don't understand why I'm receiving this email as I'm done with my bond repayments.
I hope this doesn't mean another debt in February
After i logged a complain via Absa .
Mapula from the complains department was no assistance AT ALL..
She sent me an automated email confirming that there is nothing that can be done but to wait for 3 months for the refund. Then she closed the case ..
I responded to her email , then she advised me that she will contact the attorney’S and see what she can do ..
Was this not the first thing she could have done before closing the case and confirming that there is nothing she can do?
Before confirming that there’s nothing she can do , what did she do to help resolve this matter ?
I also received an email about bond reduction. I don't understand why I'm receiving this email as I'm done with my bond repayments.
I hope this doesn't mean another debt in February
