Negligence

I took up a home loan with Absa in November and my first debit order was meant be deducted on the 30th April 2020 which never happened until I called your home loans department around first week of May and I was told they are not sure what happened for the debit order not to go through as I had funds in my account, which resulted in ABSA debiting for 2 months at one go because I was told my account is now in 1 month arrears. End of May same story no debit order going through, I then called ABSA around 3rd June reminding them to debit my account, on the 07 July I received a call from one of your call centre agents who was very unpleasant and asking why am I not paying my bond as though its my fault, I always have funds in my account, I even asked her to escalate this matter for it to be resolved, I received another debi-check towards end of July and I approved it but to date no debit has gone off my account…this has been going every month to date. I sent the below email to *** and to date I have not received a response and no debit order has gone off, and THIS IS NOW AFFECTING MY CREDIT PROFILE!!!

I requested my statement and realised im now being charged interest because of ABSA negligence and this is unacceptable!!!!

THIS IS NOW FRUSTRATING!!! I cannot be reminding ABSA to debit my account on a month to month basis. It is time consuming and annoying im seriously going to take this is up with the ombudsman!!!

This month again the bond amount has not been deducted from my account and im having to waste my precious time reminding ABSA TO DEBIT!!! It’s the 07 August and the debit order was meant to go through on the 31 July 2020 ‘ CAN SOMEONE DO SOMETHING PLEASE!!!