Negligence

Absa deactivated my debit order for the credit card account payment and then charged interest because no payment was received. When I phoned at 10.38am today on 08/032023 for assistance, a lady put me on hold and dropped the line. She told me she doesn't know why the system canceled my debit order. Its annoying and very disappointing. I haven't received a call back from them yet as of 11.10am. Please call me back, settle my credit card account via debit order in full and teach them dropping the call or not calling to clients back is not gonna solve your or my problems.