Negligence.

I have never been so humiliated in my entire life by trying to purchase a product only to know I have deposited funds into my card not 3 hours shy of my purchase and when I call customer care to enquire I get advised that it is not Absa's fault I don't have airtime to call the customer care line to override the purchase for approval and that I need to but things during business hours. What BS is that? If standard bank and FNB can assist their clients, what is wrong with ABSA? very dissatisfied with the response and humiliating services from the credit department