Negligence

I am so disappointed by ABSA insurance company service. In December 2014 I noticed a crack in the outside building of my house. I then phoned ABSA insurance as I have a policy with them and still paying for my bond. In the beginning of 2015 ABSA sent an engineer from Johannesburg to come and check the damage. I did not get any response and decided to call on 06 July 2015. Only when I followed up telephonically was I made aware of the incorrect address used for the letter and a copy and Ms Kisten advised that the lady that sent the letter has resigned . I did not understand why ABSA does not have my correct address as I am still paying for the bond. On the letter it was mention that I can only dispute within 90 days and I only received the copy of my letter after 90 days. I responded to the email and asked for the claim to be reviewed and also be given a copy of the engineer report. Ms Smith sent a rejection email with the report and added that my complaints has been exhausted the forum will be no further assistance to me.