Neglegents/uninformative

<p>Good day</p> <p> </p> <p>I would like to lay a complaint and also would like to know how this situation or rather problem are going to be resolved.</p> <p> </p> <p>My name is Mr Gomis, I contacted Lorette Maree from absa Durbanville via email on the 1st of july 2017 regarding my provident fund withdrawel, with my documentation attached she only rep**** the following tuesday asking me yet again to attach my documents which I did the same day, two days later I asked of there was any feedback regarding my status with my withdrawel...I got no reply on the 12 of july I had to mail her again regarding my previous mail as I recieved no feedback from her , I specifically asked her to explain to me how the whole process work as this is my first time i am withdrawelling from my absa provident fund. She then rep**** later that same day she will let me know as soon as "they" get back to her. 5 days ago i sent her an email again asking if there was any feedback? Guess what a week later still no response! This is an absolute outrage! Every single my provident fund was paid on its due date i feel that i should atleast be able to get my cash back when i need it the most! I am currently still unemployed and have rent to pay that shouldve been paid on the 25th already, its almost august! I still dont have a clue where i stand with absa regarding my providentfund! This is really unacceptable and unprofessional! I would not reccomend absa for provident fund to anyone ever again, im sitting with a heap load of problems because my bank arent able to informe of procedures that needs to be followed of how the process works estimate time of payout, I even took the liberty to ask her if she needed more documentation from me, its like sending an email to a brick wall, i have no source of income but mow i still have to borrow here and there to try and come in contact with my bank regarding my provident fund that i worked for! </p> <p> </p> <p>Please pay close attention to this! </p> <p> </p> <p>Im not the type of person to complain but this is really the worste service i have ever recieved.</p> <p> </p> <p>I have all the mails to support my argument.</p> <p> </p> <p> </p> <p>Regards.</p> <p>Abimeal</p>