TM
Tshepang M
1 reviews | Active since Nov 2020
20 Oct 2022, 16:23
Neglected ***** Case
Good Day On the 8th of October, R764.62 was **********ly debited from my account by an online dating website without me signing up for the online dating platform. I reported the transaction as ***** and was called by a ***** specialist who then said she will reverse the transaction and stop my card. I even emailed the website about the issue and they said that they were still waiting for the bank to authorise the transaction. However, it is now over a week and the money has not been returned to my account and I've not received any foolow up about my case. I also have to emphasise that I am a student and I was heavily affected by this.
Please Help
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
20 Oct 2022, 19:27Dear Tshepang, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply20 Oct 2022, 19:27
Official
Dear Tshepang, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
20 Oct 2022, 19:35Please be advised that we sent an email requesting you please provide us with the ***** reference number as well as the transaction detail in dispute for us to assist further. The account number debited, the amount, the date of transaction and the reference number. Thank you.
Best regards,
Absa's reply20 Oct 2022, 19:35
Official
Please be advised that we sent an email requesting you please provide us with the ***** reference number as well as the transaction detail in dispute for us to assist further. The account number debited, the amount, the date of transaction and the reference number. Thank you.
Best regards,
Absa's replyOfficial
21 Oct 2022, 15:46 Dear Tshepang Magopa, We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case at end of day 22/10/2022 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received. Looking forward to hearing from you soon.
Best regards,
Absa's reply21 Oct 2022, 15:46
Official
Dear Tshepang Magopa, We refer to the above and note that we have not received a reply from you. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide the requested information. Please be advised that we will be closing the case at end of day 22/10/2022 should we not receive the requested information. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received. Looking forward to hearing from you soon.
Best regards,
TM
Tshepang M's updateReviewer Update
21 Oct 2022, 22:20Good Day,
I do not remember the ***** case number.
Acount debited no.: ***
Amount: R764.62
Date of transaction: 08/10/2022
Reference Number: 888 492 42
I do not remember the ***** case number.
Acount debited no.: ***
Amount: R764.62
Date of transaction: 08/10/2022
Reference Number: 888 492 42
TM
Tshepang M's update21 Oct 2022, 22:20
Reviewer Update
Good Day,
I do not remember the ***** case number.
Acount debited no.: ***
Amount: R764.62
Date of transaction: 08/10/2022
Reference Number: 888 492 42
I do not remember the ***** case number.
Acount debited no.: ***
Amount: R764.62
Date of transaction: 08/10/2022
Reference Number: 888 492 42
Absa's replyOfficial
24 Oct 2022, 09:51Thank you so much for the information provided. We will get back to you.
Best regards,
Absa's reply24 Oct 2022, 09:51
Official
Thank you so much for the information provided. We will get back to you.
Best regards,