Neglect request for paid-up letter.

On the 11th of Feb I contacted Absa to query if the settlement was received and my account closed. 'Nomtshwe, Masithembe' confirmed the account was already closed and CC'd me on an email to the, 'PRODUCTSLTRS' dept for a paid up letter. 'Nomtshwe, Masithembe' advised it would take 2 days...... today it is the 19th... still nothing... and not even a response AFTER I 'rep**** to all' on the email (I sent the email on the 17th) stating that nothing has been received yet. Absolutely nothing. Pathetic lack of service.