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Nomathamsanqa S
1 reviews | Active since Apr 2024
02 Apr 2024, 09:05
Need urgent assistance from a relevant Absa consultant
I have never been this upset an frustrated in my life. Absa has thee most affordable funeral policies only for them to give you the run around when a dark cloud has fallen upon you. I submitted my funeral claim exactly 2 weeks ago and still it has not paid out. I have even had to lend money so I could contribute and travel so I could bury my loved one. Absa has no empathy. They told me on Thursday the 28th that they are going to do a manual payment and that it will reflect in 24/48hours, still today the money is not in my account. This is to worst experience of my life and to think I have so many products with them just ****es me even more...
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Replies (3)
Absa's replyOfficial
02 Apr 2024, 11:53Dear Nomathamsanqa Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***. RegardsPravesh BejayCustomer Value Management
Absa's reply02 Apr 2024, 11:53
Official
Dear Nomathamsanqa Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***. RegardsPravesh BejayCustomer Value Management
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Nomathamsanqa S's updateReviewer Update
04 Apr 2024, 06:38Just like all the other consultants, you too Pravesh. After 16 days of submitting of which 11 of those were working days, my claim STILL has not been paid out. At this point I wish I had the CEOs direct like so he can put some pressure because clearly I'm fighting a loosing battle with a bunch of *********** and non empathetic people who have destroyed Absa's reputation in my Absa.
A soon to be former client of Absa!
A soon to be former client of Absa!
NS
Nomathamsanqa S's update04 Apr 2024, 06:38
Reviewer Update
Just like all the other consultants, you too Pravesh. After 16 days of submitting of which 11 of those were working days, my claim STILL has not been paid out. At this point I wish I had the CEOs direct like so he can put some pressure because clearly I'm fighting a loosing battle with a bunch of *********** and non empathetic people who have destroyed Absa's reputation in my Absa.
A soon to be former client of Absa!
A soon to be former client of Absa!
NS
Nomathamsanqa S's updateReviewer Update
04 Apr 2024, 08:50Yes Margaret did contact me on Tuesday and said the same that the money should be reflecting soon and that she'll call to confirm if it is in yesterday. You can check your call records. She did not call yesterday and the money is STILL not in .
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Nomathamsanqa S's update04 Apr 2024, 08:50
Reviewer Update
Yes Margaret did contact me on Tuesday and said the same that the money should be reflecting soon and that she'll call to confirm if it is in yesterday. You can check your call records. She did not call yesterday and the money is STILL not in .