Need to take my business elsewhere

Every time I need a basic banking service from this bank I have to resort to this platform. Having been a loyal private banking client paying, hefty banking fees, I’m disappointed at the level of ignorance and poor service I’ve received. From me explaining my change in financial circumstances and still paying what I can towards my credit card yet I was handed over to the legal dept even after I sent a list expenses and what I could afford. Further, a negligent and unhelpful and almost non-existent banker who has done no monitoring of my accounts, not giving clear and proper advice or assisting in avoiding the account being handed over to legal. I requested for new banker weeks ago via email and calls yet I’m still without a new banker, weeks later. Highly disappointed and considering moving my portfolio to the likes of Investec that actually understand the nature and value of private banking.