need this sorted

i opened an account in Dec 2014 - my data was never updated now 7 months down the line i have to go through all the trouble again of getting proof of residence and and and .... i have been to the bank and back about 4 times now - all i want to do is close the 32 day account open a saving account - if i query why the data was not updated i am told to go back to the initial branch and ask them why - why should i go to one Branch only????<br> then somebody cloned my credit card - notify me was never activated on my credit card and i was not aware that somebody was drawing money daily from my account.<br> yesterday i got a statement and saw R5000.00 was already ****** - I'm still awaiting the ***** division to phone me back <br>