lK
loren K

1 reviews | Active since Oct 2015

13 Oct 2015, 11:07

Need my refund desperatly

withdrew R800 yesterday the ATM did not dispence my cash I called the absa help line explained my sistuation that I drew and no cash came out. They then asked if I could go the branch i explained i dont have a absa branch close to me or transport and my work hours are extremly tight.<br> I explained that this is the last cash that I have to buy food for my home and transport money to get to work for the week. The lady said she will LOG the dispute and should be resolved in 48hours,i said I cant wait 48hours I need the money today.With faith hoped it will be back in my account this morning. It was not reversed I called action line to explain my desperation. The operator listend transfered me to Solly I understand he was trying to help it doesnt help me as my money is still not available and they said I should try tomorrow I said i cant wait until tomorrow.He then became irriate and tried to cut me short in my desperate state.Does ABSA'S CEO have R800 to give me while I wait for the reversal due to there ATM technical problem this guy Solly said I am nit the only person effected by this how dare he say this does he know my desperation. I didnt want to hear that.

0
Replies (1)
Absa
Absa's reply13 Oct 2015, 15:20
Official
Hello lorenck,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd