ee
elizabeth.matshikiri elizabeth.matshikiri
1 reviews | Active since Aug 2016
10 Feb 2023, 09:56
Need my credit bureau records to be updated ASAP
Can ABSA credit card please update my credit profile on Transunion and Experian as the information reflecting there is not a true reflection of my account status
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
10 Feb 2023, 10:49Dear Elizabeth
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply10 Feb 2023, 10:49
Official
Dear Elizabeth
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw
ee
elizabeth.matshikiri elizabeth.matshikiri's updateReviewer Update
10 Feb 2023, 19:10Thank you, I will awaiting the feedback,
ee
elizabeth.matshikiri elizabeth.matshikiri's update10 Feb 2023, 19:10
Reviewer Update
Thank you, I will awaiting the feedback,
Absa's replyOfficial
13 Feb 2023, 08:54Dear Elizabeth
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply13 Feb 2023, 08:54
Official
Dear Elizabeth
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
ee
elizabeth.matshikiri elizabeth.matshikiri's updateReviewer Update
16 Feb 2023, 12:21There is not response I have received, This issue is not resolved and Rezona Louw is not helpful either.
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elizabeth.matshikiri elizabeth.matshikiri's update16 Feb 2023, 12:21
Reviewer Update
There is not response I have received, This issue is not resolved and Rezona Louw is not helpful either.
ee
elizabeth.matshikiri elizabeth.matshikiri's updateReviewer Update
16 Feb 2023, 12:22After all the complaints I've see I think I will not get assisted, let me check the the Ombuds can do in this instances
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elizabeth.matshikiri elizabeth.matshikiri's update16 Feb 2023, 12:22
Reviewer Update
After all the complaints I've see I think I will not get assisted, let me check the the Ombuds can do in this instances
Absa's replyOfficial
16 Feb 2023, 14:03Dear Elizabeth
Thank you for your posting.
Please refer to our email sent to your personal email address.
Our office received the requested information and are busy with the investigation of your complaint.
Please refer to our email sent to your personal email address.
Our office received the requested information and are busy with the investigation of your complaint.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply16 Feb 2023, 14:03
Official
Dear Elizabeth
Thank you for your posting.
Please refer to our email sent to your personal email address.
Our office received the requested information and are busy with the investigation of your complaint.
Please refer to our email sent to your personal email address.
Our office received the requested information and are busy with the investigation of your complaint.
Kind regards,
Group Customer Care
Rezona Louw
ee
elizabeth.matshikiri elizabeth.matshikiri's updateReviewer Update
16 Feb 2023, 14:45Just so that everyone knows, she is lying. They are not assisting at all. I dont even know why she sent this feedback without a solution, Oh! the initial ETA was 17/02/2023 and ABSA because integrity means nothing to them they changed it to 20/02/2023 with an explanation. At this points the Bank Ombudsman will be my best bet.
ee
elizabeth.matshikiri elizabeth.matshikiri's update16 Feb 2023, 14:45
Reviewer Update
Just so that everyone knows, she is lying. They are not assisting at all. I dont even know why she sent this feedback without a solution, Oh! the initial ETA was 17/02/2023 and ABSA because integrity means nothing to them they changed it to 20/02/2023 with an explanation. At this points the Bank Ombudsman will be my best bet.