ML
Moemedi L
1 reviews | Active since Oct 2019
07 Oct 2019, 21:10
Need money back urgently
Absa is making my life a nightmare, I made a purchase of R9800 on the 12 July 2019 and the money came off from my available balance and the same amount went off on the 30 Sept and when I went to the Heidelberg branch, I'm being send from pillar to post, I'm being told that the owner of the shop must write the letter to comfirm that he got the money once and not only that but I must give him my card number n my ID number to put on that letter, isn't that compromising my personal information?
The system is so pethetic that they can't pick it up on the system, if some one can help me, I need my money back and close the account.
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Replies (2)
Absa's replyOfficial
08 Oct 2019, 13:17Dear Moemedi Lukas,
Thank you for bringing this matter to our attention. The reference number to your case is C-***8 We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***8 We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Absa's reply08 Oct 2019, 13:17
Official
Dear Moemedi Lukas,
Thank you for bringing this matter to our attention. The reference number to your case is C-***8 We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***8 We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
ML
Moemedi L's updateReviewer Update
09 Oct 2019, 06:41Thank you for getting back to me,I'm not happy with your reply/investigation
Yes the amount appears once on my statement, remember when you swipe it goes to pending transactions ,the amount is on the statement and the 1 that needs to be released back to my account is on the pending transactions which is R9850 ,that's the1 where I'm told the owner of the shop needs to write a letter and which he did but its not sufficient because I need to give him my ID number and card number which I'm not gonna do.
Yes the amount appears once on my statement, remember when you swipe it goes to pending transactions ,the amount is on the statement and the 1 that needs to be released back to my account is on the pending transactions which is R9850 ,that's the1 where I'm told the owner of the shop needs to write a letter and which he did but its not sufficient because I need to give him my ID number and card number which I'm not gonna do.
ML
Moemedi L's update09 Oct 2019, 06:41
Reviewer Update
Thank you for getting back to me,I'm not happy with your reply/investigation
Yes the amount appears once on my statement, remember when you swipe it goes to pending transactions ,the amount is on the statement and the 1 that needs to be released back to my account is on the pending transactions which is R9850 ,that's the1 where I'm told the owner of the shop needs to write a letter and which he did but its not sufficient because I need to give him my ID number and card number which I'm not gonna do.
Yes the amount appears once on my statement, remember when you swipe it goes to pending transactions ,the amount is on the statement and the 1 that needs to be released back to my account is on the pending transactions which is R9850 ,that's the1 where I'm told the owner of the shop needs to write a letter and which he did but its not sufficient because I need to give him my ID number and card number which I'm not gonna do.