Need assistance on my bank account

I App**** for A cheque account online , because i can't live with all this bank charges anymore as i have a savings accounts but it really cost me more a month... But a month ago i went in to absa branch to get a new card Because it was about to expire in August So they said i must apply online which i did Before i went to the branch and weeks past and i have not received anything when i phoned in they said to me it was not n personalized card i can just get one in the branch... So the lady said she don't have cards and she gave me a Flexi debit Card- Which i paid R140 for... So the card does not go with my account.. So I want to change the account To a cheque account for R65 a month but i'm not going to pay for another card if i just received this card a month ago , But the Absa consultants does not understand this , is there someone who can help me sort this out .