bH
bernice H
1 reviews | Active since Feb 2017
10 Jul 2025, 08:37
Need assistance from anyone
I have a bunch of uncleared transactions on my account. I cannot get through when I call and emailing takes very long for you guys to come back to me. The one from Bolt that specifies R150 they are saying it was only a pending transaction and you guys have to release it back to me. My id is ***
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Replies (2)
Absa's replyOfficial
10 Jul 2025, 09:43Dear Bernice, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***4. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply10 Jul 2025, 09:43
Official
Dear Bernice, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***4. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
10 Jul 2025, 09:56Dear Bernice van Heerden,
Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide the supporting documents (declined receipt/unsuccessful receipt). Looking forward to hearing from you soon.
Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide the supporting documents (declined receipt/unsuccessful receipt). Looking forward to hearing from you soon.
Best regards,
Absa's reply10 Jul 2025, 09:56
Official
Dear Bernice van Heerden,
Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide the supporting documents (declined receipt/unsuccessful receipt). Looking forward to hearing from you soon.
Please be advised that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide the supporting documents (declined receipt/unsuccessful receipt). Looking forward to hearing from you soon.
Best regards,