Need assistance and nobody responds
I've emailed the Premier account email address. I need help. Nobody cares to reply. I cannot add nor pay beneficiaries from my app. There are other issues as well, and I've emailed for help and nobody replies. Why give premium account holders an email address when nobody cares to respond?
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Absa's replyOfficial
13 Aug 2021, 09:36 Dear Kerry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4 Kind regards, Rezona Louw Group Customer Care
Absa's reply13 Aug 2021, 09:36
Official
Dear Kerry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***4 Kind regards, Rezona Louw Group Customer Care