CP
Carin P

1 reviews | Active since Dec 2012

05 Mar 2017, 13:45

Need a proof of payment no assistance

<p>I made an internet payment on Friday the 3rd of March. I have send the proof of payment with the payment to the people I was paying and they let me know they haven't received anthing from me as the proof of payment. I tried sending it from my internet banking but it gives me an unknown error I phoned the consultants which said I will have to go to the branch or email the digital place to get the proof of payment but it can take 36 to 48 hours. I can't wait that long I need the proog of payment as in before 9 tomorrow. I find it terrible that the consultants can see the payments but can't just forward the proof of payment. Very disappointed client.</p>

0
Replies (2)
Absa
Absa's reply06 Mar 2017, 09:38
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

CP
Carin P's update06 Mar 2017, 09:42
Reviewer Update

So you expect from me to put my account number on n website where everyone can see it. Once again not very successful assistance.