Nearly 2 years without any assistance

Good day

I originally advised that my father had passed away in January 2020. I was told i needed to have a South african death certificate. All along i have asked assistance as it has not been provided to the consulate in Australia. Eventually i got the death certificate apostilled which has to be accepted and provided this to ABSA. They have still not responded to any of my mails. I decided to try calling and just held on for your department for 45 minutes without the call been answered although you promised every 30 seconds that you would answer as all your calls are answered. How long to do you expect people to hold on!

Please refer my mails dated 31 October 2021 and 9 November 2021 and now my call 12/11/2021.

When may we expect to receive your response?

Please advise your complaints department details so that I can report this appalling service and or give me a complaint reference number so that I can report this to the Ombudsman.