NCA breach , ombudsman case to follow

I have no way of accessing my mortgage statements , due to your poor design of your online banking my home loan statement and my partners home loan statement are not available . I use to be able to phone into the call centre and the consultant would assist me , but now there is only a self service option .I followed the process 3 times only for each time to end with "there was an error " with no option to be assisted by a consultant. Under NCA regulation you are under obligation to provide me my statements. As mentioned , your design limitations don't allow me to access my statement online. Please don't tell me to try access them there or advising me to go to a branch to resolve . The statements are never emailed to me on a regular bases even through I have requested it several times(Breach of NCA and CPA). I am now unable to request them through the call center as you have only a self service option that is faulty. If I do not receive my and my partners statements in the next 3 working days I will lay a complaint to the ombudsman, stating a breach of the National credit act.