Nauseating & Pathetic service provider!

During the nationwide lockdown, you would think that an essential service would have their ducks in a row. I am absolutely disgusted to say the least with the service received both telephonically and physically. After going to the umhlanga gateway branch and standing in a queue from 13:45 until 15:05 being asked what assistance i required and you get the door closed in your face irrespective of the trading hours being until 15:30. If you guys knew how many people you would attend to why not have a cut off so people, elderly people don't waste hours standing in a line that's going nowhere. Furthermore sending emails are pointless because you receive an automated message saying that they will be returning after the 30th of April (my mail was sent on the 03/05/2020). Calling the customer service line is even more disastrous as you wait for an available consultant for more than an hour. I am at a point where I actually want all my funds out of the account and I want to close my account because the service I received is nauseating to say the least. This is too much drama when all you need is assistance with setting up limits for the absa banking app. I am absolutely done with this bank!