NATURE OF SERVICE

The type of service customers face at this Absa branch is appalling to such an extend that pensioners are not attended to. My grandmother had to wait for 2 hours in order to be assisted, under conditions that are not suitable for her condition. I had to witness older people standing on a queue, whilst others are on their walking sticks. the Branch Manager JOY MOGABUDI told me straight into my face her air-conditions are not working due to the number of people inside the branch, and she cant provide chairs for older people because she doesn't have them. The regional Managers of ABSA are not taking them serious because their branch is in the Township.<br> I somehow believed her, after realizing that other branches of ABSA that are not in the township has got the best services irrespective of the time of the month, however that cannot be used as an excuse I believe ABSA will do something about that Branch in Chris Hani Mall (Vosloorus). No Customer wants to wait in the queue for 2 hours while you feel like you inside the Oven. Maybe they will react after 1 person has fainted inside the Branch or even lose his/her life.