Natis letter

I called Absa bank accounts department, spoke to lady and requested my Natis letter. I told her I need it urgently. She said she will mark the request as urgent. I must follow up around 2. I called at 2 spoke to Thuli, she told me that the request it's still on the queue. Also that they don't have a copy of my natis, asked how come because in May it was sent to me immediately, she said it was Sandile, he is not at work, after asked to speak with her team leader she put me on hold for more than 10 min without coming back to me. I need my letter today!!