National Deceased Estates Absa - Shocking Service

I am really disappointed with Absa National Deceased Estate for their horrible customer service. I have been appointed as executor in my late mother’s estate and she had an Absa account with a balance less than a thousand rand. However, it has since taken the Bank more than a month to transfer the funds to the late estate account. Every time we make enquiries we are told that the matter is currently at FICA. This is quite disappointing and frustrating, considering that other Banks were cooperative and transferred the funds within a reasonable time. To make matters worse, this is the last account due for transfer into the estate account and any delay hinders the finalisation of the estate. Clearly, Absa does not prioritise customer service. Shocking!