nM
norman M
1 reviews | Active since Feb 2019
07 Feb 2019, 10:02
mzanzi4u
on wednesday the 30th of january i received the sms from Mzanzi4u lodge a R99.99 debit order for date 190204 on my account , i then decided to go to the bank which is ABSA westgate on my way to the branch that Mzanzi4u debited 135.99.i asked customer services consultant to reverse that which she did,i then inform her about the sms for R99.99 she promised me to block that debit.On the 4th of feb that debit went through and unfortunately there was no money in my account which according to the information that i got is ABSA is going to charge me for the returned debit,shuld they charge me for that ,i'm going to closed their account,I'm still very shocked how can this happened were as i reported the matter to the bank.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
07 Feb 2019, 14:27Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply07 Feb 2019, 14:27
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
08 Feb 2019, 09:14 Good day Mr Mahwasane, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***.This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply08 Feb 2019, 09:14
Official
Good day Mr Mahwasane, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***.This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
nM
norman M's updateReviewer Update
18 Feb 2019, 13:49Good day,firstly i would like to thank the staff@ABSA WESTGATE,Neo and Mpho greatest services i ever experienced@the Banks,they are the ASSET .
I Went to the branch on saturday they explain everything to me and i sign the documents which will be sent to head office.hopefully head office will do their job. thanks
nM
norman M's update18 Feb 2019, 13:49
Reviewer Update
Good day,firstly i would like to thank the staff@ABSA WESTGATE,Neo and Mpho greatest services i ever experienced@the Banks,they are the ASSET .
I Went to the branch on saturday they explain everything to me and i sign the documents which will be sent to head office.hopefully head office will do their job. thanks
Absa's replyOfficial
18 Feb 2019, 14:39Dear Client,
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply18 Feb 2019, 14:39
Official
Dear Client,
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,