VB
Victoria B
1 reviews | Active since Aug 2020
14 Apr 2022, 08:39
Mystery Charges
Absa has been charging me a Finance charge, this month its been R692.68 on 11th April, last month: 12th March it was R896.05 and the 10th February it was another fee of R964.77 on top of that these minor fees; a Credit Facility Service fee of R30, a monthly account fee of R25 repeatedly each month, over and above the monthly instalments without informing me. This is RIDICULOUS, it seems that no matter how much money I put in my credit card there's always some kind of fee deduction- I feel like you're *****ing my money! Get back to me ASAP!
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Absa's replyOfficial
14 Apr 2022, 09:56Dear Victoria Barnett Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw
Absa's reply14 Apr 2022, 09:56
Official
Dear Victoria Barnett Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw