My worse customer experience ever

<p>I went into the Sandton City Branch to see customer service consultants, i received my ticket at 12: 18 and i waited more than a hour and i a half for something that took 10 mins. My frustration is that only 5 tills were open at peak time and only 2 tills were for customer service queries. The consultants were calling all the other ticket numbers except customer service ticket holders. When people complained they gave them ticket numbers for people that left making some of us wait even longer, when i asked the lady why is it taking so long her answer was that 'they are busy , its month end and its not her fault that the consultants are calling other ticket numbers'. If you know that its month end, why not open all the tills and make sure that tickets are called accordingly.</p> <p> </p> <p>Every single time i go to the Sandton Branch, i wait for than 45 mins, Absa needs to train their staff better and look at how they can prove their service. After more than 10years of holding an account with Absa, i am closing everything,i am over it.</p>