My request ignored

Last week Saturday I had a problem with my debit card & couldn't go to my branch in Fourways due to load shedding. I quickly rushed to Sandton to get it sorted at the Client Service division. Before I left, I requested a cheque card & made it a point they note down that I collect it from Fourways branch which is closer to my place. The lady who was assisting me by the name of Brenda, forgot her surname. Confirmed I'll fetch it from Fourways. To my surprise, I received an sms on Wednesday that my card is in Sandton City ready for collection. I'll appreciate if my card is send to where I requested to be send to.