LP
Lucy P

1 reviews | Active since Apr 2018

21 May 2024, 10:59

My profile is upto-date but flagged in arrears on my credit report

I am dissatisfied with my experience as an Absa customer.

I have been flagged for a missed payment in April, even though my account is up to date. I received a WhatsApp message asking if I could make the payment within three days. I paid on the same day after receiving the reminder.

However, my credit report now indicates that I missed a payment.

Please address this issue and correct my credit profile. I believe it is unfair to flag me as having missed a payment when I comp**** with the grace period given.

0
Replies (1)
Absa
Absa's reply21 May 2024, 14:09
Official
Dear Lucy 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***9.
 
Kind regards,
Vanessa Crowe
Group Customer Care