KO
Kene O
1 reviews | Active since Jun 2019
29 Oct 2019, 08:42
My nightmare continues with ABSA
On Friday 25th October 2019 I walked into (ABSA) my branch at Cradock Ave to collect my ATM card and was handed my personalised card not sealed in an envelope or opened in front of me. When I requested for reason(s) why my card 16 digit number and cvv are not concealed the staff responded this is the bank standard procedure and practice for personalised cheque card. This is my view and experience a false and deliberate misrepresentation and reprisal for my previous complaint. Can ABSA clarify their policy and practice with regards to new atm cards being delivered to customers???
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Absa's replyOfficial
29 Oct 2019, 13:18Dear Kene, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply29 Oct 2019, 13:18
Official
Dear Kene, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd