BJ
Bernard J
1 reviews | Active since Jan 2014
20 Mar 2024, 14:05
My nightmare at ABSA Hatfield0
Pray that you do not get to a point where you will have to visit absa hatfield branch. The service is a total nightmare. I understand banks are automating but its crazy beleive you me, if its something that would require a peraon not a robot.
2 hrs waiting in a que waiting and there was just 1 person infront of, had to walk away.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
20 Mar 2024, 15:32Dear Bernard Jemera Jemera Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply20 Mar 2024, 15:32
Official
Dear Bernard Jemera Jemera Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
BJ
Bernard J's updateReviewer Update
20 Mar 2024, 15:55Am glad this landed on someone.
I must comment one elderly lady who was helping with receiving and directing clients to where they should possibly get helped. She is great, i could tell that she endures the pain together the patrons of the bank. She tried everything she could and when i left, i went to her and thanked her for her good heart. Unfortunately, i did not get her name and I dont like to describe people, i could have.
I must comment one elderly lady who was helping with receiving and directing clients to where they should possibly get helped. She is great, i could tell that she endures the pain together the patrons of the bank. She tried everything she could and when i left, i went to her and thanked her for her good heart. Unfortunately, i did not get her name and I dont like to describe people, i could have.
BJ
Bernard J's update20 Mar 2024, 15:55
Reviewer Update
Am glad this landed on someone.
I must comment one elderly lady who was helping with receiving and directing clients to where they should possibly get helped. She is great, i could tell that she endures the pain together the patrons of the bank. She tried everything she could and when i left, i went to her and thanked her for her good heart. Unfortunately, i did not get her name and I dont like to describe people, i could have.
I must comment one elderly lady who was helping with receiving and directing clients to where they should possibly get helped. She is great, i could tell that she endures the pain together the patrons of the bank. She tried everything she could and when i left, i went to her and thanked her for her good heart. Unfortunately, i did not get her name and I dont like to describe people, i could have.
Absa's replyOfficial
20 Mar 2024, 16:20Dear Bernard Jemera Jemera It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards,Group Customer CareRezona Louw
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards,Group Customer CareRezona Louw
Absa's reply20 Mar 2024, 16:20
Official
Dear Bernard Jemera Jemera It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards,Group Customer CareRezona Louw
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards,Group Customer CareRezona Louw