Hellopeter
Share Your Experience
NC
Nadine C

1 reviews | Active since Mar 2023

31 Mar 2023, 21:54

My money was taken by the ATM and not returned

I was depositing my rent payment at an Absa ATM and during.the process the ATM said transaction unsuccessful and my money was not returned. I tried calling every number possible and no Absa agent can assist me. I am told to go into the bank to log a query. Now my rent isn't paid and I will be charged additional fees at.my own expense because of this *********** bank. They took R9170 from me and no one can help me to get.my money back

0
Replies (4)
Absa
Absa's reply03 Apr 2023, 08:16
Official
Dear Nadine Craddock.

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 

Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for  your complaint is C-***8
 
Kind regards,
Group Customer Care
Rezona Louw 
Absa
Absa's reply03 Apr 2023, 08:17
Official
Dear Nadine Craddock.

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 

Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for  your complaint is C-***8
 
Kind regards,
Group Customer Care
Rezona Louw 
Absa
Absa's reply03 Apr 2023, 08:18
Official
Dear Nadine Craddock.

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 

Please provide me with your ID or Account number to investigate further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for  your complaint is C-***8
 
Kind regards,
Group Customer Care
Rezona Louw 
Absa
Absa's reply03 Apr 2023, 09:48
Official
Dear Nadine Craddock
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***8.
 
Kind regards,
Group Customer Care
Rezona Louw