My money is not Absa or Leizel's concern although they have had it for more than a week.

This refers to th branch at The Grove Mall. On Thursday 8 June 2023 I deposited R5150 into an account at the ATM right outside the bank. My money was taken but the transaction did not go through. I proceeded to go into the bank where after asking around for about 20 minutes I was told that I had to log a case which I did and I was instructed it would take 2 days to resolve. I returned today to sort out the problem as I still did not have any answers. After sitting around and waiting for more than 40 minutes asking several attendants in the branch the person who was apparently responsible for my problem approached me just to tell me that she had no answers for me and that it needed to be escalated. Leizel is the name I could see on her name tag. When I asked her why I did not get any feedback in the last 5 days she said "that this is not her job and the job of the person who took my case". I proceeded in asking several questions in terms of the situation which she bluntly refused to respond to. I even starting bringing the fact that she refused to answer my questions under her attention to which she proceeded to answer " I will see you in two days". I have to be honest in my whole life I have never ever seen someone who had such a total disregard for helping and sorting out a clients problems. R5150 is as much as some people's Monthly salary so I don"t feel like it is totally unacceptable to have frustration for continued unanswered questions. If this is how you handle a failed transaction at an ATM deposit why do you have the service ABSA. Literally the worst service I have ever experienced.