PK
Phumzile K

1 reviews | Active since Jan 2020

26 Jul 2025, 00:20

MY MONEY IS HANGING!!!!!!!!!!!!!!!!!!!

MY HOME LOAN DEBIT ORDER KEEPS DECLINING BECAUSE FUNDS ARE ON HOLD I DON’T WHY!!!! I THE MONEY IS IN MY ACCOUNT BUT IS GETTING HELD I DON’T KNOW WHERE. REVERSE THE DECLINE FEES AND MAKE THIS DOES NOT AFFECT MY CREDIT REPORT!!!!! RELEASE MY MONEY!!!!!! AM I BEING PUNISHED FOR DOWNGRADING MY ACCOUNT AND SETTLING THE OVERDRAFT AND CREDIT CARD????????SORT THIS OUT. I HAVE BEEN TRYING TO GET THIS RESOLVED FOR OVER WEEK WHEN I WAS TOLD IT ONLY TAKES 48 HOURS TO RELEASE THE FUNDS. 25/07/2025 I CALLED IN AND ILLISA TRIED HELPING,WAITED ON CALL FOR OVER AN HOUR BUT SHE HERSELF COULD NOT GET MANAGERS TO ASSIST. NO ONE UNDERSTANDS WHY ARE MY FUNDS BEING ON HOLD AND NO ONE IS TRYING TO ASSIST. I AM GOING TO MAKE NOISE UNTIL SOMETHING HAPPENS. RELEASE MY MONEY, EVEN ***** SAY THEY DON’T KNOW WHAT TO DO THAT IS MY SALARY!!!!!!!!!!!!!!!!!!!!!!! C-***3

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Replies (1)
Absa
Absa's reply28 Jul 2025, 11:06
Official
Dear Phumzile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0 Kind regards,Group Customer CareVanessa Crowe