MP
Mosebjadi P
1 reviews | Active since Nov 2022
01 Jul 2024, 11:53
MY MONEY BACK
I am very anger with your company as your turn is supposed to be 48 hour but up till today you have not yet refunded my money back please cancel my debit order with you guys and refund my money before CLOSE OF BUSINEES TODAY!!! Otherwise I will expose you company to all social media systems which I have . from next month I will make a manual payment on the 30th every month , STOP DEBITING MY ACCOUNT .
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Replies (1)MP
Mosebjadi P's updateReviewer Update
02 Jul 2024, 09:24 | This email originated from outside the Motus network. Please use discretion with the content or any links in the email.Good day Ms MR Pitjeng
Policy number : ***
COMPLAINT : C-***4 I hope this message finds you well. I am writing to sincerely apologize for the delay in responding to your email. Update :
Sent: Monday, July 1, 2024 11:50 AM
To: lifeservicecentre <***ca>
Cc: Busisiwe Khuzwayo (ZA) <***ca>
Subject: RE: C-***4 credit life [ ref:!00D1r01GluM.!5005q0eirKz:ref ] | | External Message - Be cautious. If suspicious click the "Report Phishing" button. | | External Message - Be cautious. If suspicious click the "Report Phishing" button. Good Morning Trust you are well. I am very anger with your company as your turn is supposed to be 48 hour but up till today you have not yet refunded my money back please cancel my debit order with you guys and refund my money before CLOSE OF BUSINEES TODAY!!! Otherwise I will expose you company to all social media systems which I have . from next month I will make a manual payment on the 30th every month , STOP DEBITING MY ACCOUNT . From: ***ca <***ca>
Sent: Wednesday, 26 June 2024 11:07
To: Mosebjadi Pitjeng <***>
Subject: Re: C-***4 credit life [ ref:!00D1r01GluM.!5005q0eirKz:ref ] | | You don't often get email from ***ca. Learn why this is important | | This email originated from outside the Motus network. Please use discretion with the content or any links in the email.Dear Ms MR Pitjeng
RE: YOUR COMPLAINT : C-***4
We confirm that we received your complaint on the 25th June 2024 and have noted its contents.
The reference number for your complaint is: C-***4
Below is the procedure which will be followed to resolve your query:
• Your complaint has been received, and we will investigate and consider all relevant information.
• We will provide you with initial feedback regarding the progress on your complaint within three working days. However, the overall duration of the investigation depends on the complexity of the complaint and may take up to 5 days to finalize.
• You will be notified of the outcome of the investigation using you preferred method of communication or in writing where we are unable to contact you through other methods.
• Should the complaint not be resolved to your satisfaction; it may be referred to the Ombudsman concerned, after receipt of our written notification.
• Your right to legal action is in no way affected by this procedure.
Please send us a return email to confirm your preferred method of communication, i.e. email or telephone.
Update:
- Kindly note that we are busy with the investigations for credit life on your personal loan that is cancelled.
Once again, we thank you for bringing this to our attention, and look forward to assisting you in resolving this matter.
Regards
"Scan this QR code to view the digital capabilities available to you as our Absa Life customers:"
Busisiwe Khuzwayo
Service Centre Manager
PHS Africa Operations
T +***0
Email ***ca
Policy number : ***
COMPLAINT : C-***4 I hope this message finds you well. I am writing to sincerely apologize for the delay in responding to your email. Update :
- Credit life was cancelled on the 26th April 2024
- Investigations also confirm that the initial request for cancellation was received from a request sent through 29th February 2024 with feedback fro credit life team previously shared on the request. Cases related C-***4 and C-***1
- Awaiting feedback from credit life team to query policy deduction as records in Absa life proof that it was completed successfully on the 26th April and after the last premium deduction.
- Absa life request extension and will provide response by the 3rd July 2024.
Sent: Monday, July 1, 2024 11:50 AM
To: lifeservicecentre <***ca>
Cc: Busisiwe Khuzwayo (ZA) <***ca>
Subject: RE: C-***4 credit life [ ref:!00D1r01GluM.!5005q0eirKz:ref ] | | External Message - Be cautious. If suspicious click the "Report Phishing" button. | | External Message - Be cautious. If suspicious click the "Report Phishing" button. Good Morning Trust you are well. I am very anger with your company as your turn is supposed to be 48 hour but up till today you have not yet refunded my money back please cancel my debit order with you guys and refund my money before CLOSE OF BUSINEES TODAY!!! Otherwise I will expose you company to all social media systems which I have . from next month I will make a manual payment on the 30th every month , STOP DEBITING MY ACCOUNT . From: ***ca <***ca>
Sent: Wednesday, 26 June 2024 11:07
To: Mosebjadi Pitjeng <***>
Subject: Re: C-***4 credit life [ ref:!00D1r01GluM.!5005q0eirKz:ref ] | | You don't often get email from ***ca. Learn why this is important | | This email originated from outside the Motus network. Please use discretion with the content or any links in the email.Dear Ms MR Pitjeng
RE: YOUR COMPLAINT : C-***4
We confirm that we received your complaint on the 25th June 2024 and have noted its contents.
The reference number for your complaint is: C-***4
Below is the procedure which will be followed to resolve your query:
• Your complaint has been received, and we will investigate and consider all relevant information.
• We will provide you with initial feedback regarding the progress on your complaint within three working days. However, the overall duration of the investigation depends on the complexity of the complaint and may take up to 5 days to finalize.
• You will be notified of the outcome of the investigation using you preferred method of communication or in writing where we are unable to contact you through other methods.
• Should the complaint not be resolved to your satisfaction; it may be referred to the Ombudsman concerned, after receipt of our written notification.
• Your right to legal action is in no way affected by this procedure.
Please send us a return email to confirm your preferred method of communication, i.e. email or telephone.
Update:
- Kindly note that we are busy with the investigations for credit life on your personal loan that is cancelled.
Once again, we thank you for bringing this to our attention, and look forward to assisting you in resolving this matter.
Regards
"Scan this QR code to view the digital capabilities available to you as our Absa Life customers:"
Busisiwe Khuzwayo
Service Centre Manager
PHS Africa Operations
T +***0
Email ***ca
MP
Mosebjadi P's update02 Jul 2024, 09:24
Reviewer Update
| This email originated from outside the Motus network. Please use discretion with the content or any links in the email.Good day Ms MR Pitjeng
Policy number : ***
COMPLAINT : C-***4 I hope this message finds you well. I am writing to sincerely apologize for the delay in responding to your email. Update :
Sent: Monday, July 1, 2024 11:50 AM
To: lifeservicecentre <***ca>
Cc: Busisiwe Khuzwayo (ZA) <***ca>
Subject: RE: C-***4 credit life [ ref:!00D1r01GluM.!5005q0eirKz:ref ] | | External Message - Be cautious. If suspicious click the "Report Phishing" button. | | External Message - Be cautious. If suspicious click the "Report Phishing" button. Good Morning Trust you are well. I am very anger with your company as your turn is supposed to be 48 hour but up till today you have not yet refunded my money back please cancel my debit order with you guys and refund my money before CLOSE OF BUSINEES TODAY!!! Otherwise I will expose you company to all social media systems which I have . from next month I will make a manual payment on the 30th every month , STOP DEBITING MY ACCOUNT . From: ***ca <***ca>
Sent: Wednesday, 26 June 2024 11:07
To: Mosebjadi Pitjeng <***>
Subject: Re: C-***4 credit life [ ref:!00D1r01GluM.!5005q0eirKz:ref ] | | You don't often get email from ***ca. Learn why this is important | | This email originated from outside the Motus network. Please use discretion with the content or any links in the email.Dear Ms MR Pitjeng
RE: YOUR COMPLAINT : C-***4
We confirm that we received your complaint on the 25th June 2024 and have noted its contents.
The reference number for your complaint is: C-***4
Below is the procedure which will be followed to resolve your query:
• Your complaint has been received, and we will investigate and consider all relevant information.
• We will provide you with initial feedback regarding the progress on your complaint within three working days. However, the overall duration of the investigation depends on the complexity of the complaint and may take up to 5 days to finalize.
• You will be notified of the outcome of the investigation using you preferred method of communication or in writing where we are unable to contact you through other methods.
• Should the complaint not be resolved to your satisfaction; it may be referred to the Ombudsman concerned, after receipt of our written notification.
• Your right to legal action is in no way affected by this procedure.
Please send us a return email to confirm your preferred method of communication, i.e. email or telephone.
Update:
- Kindly note that we are busy with the investigations for credit life on your personal loan that is cancelled.
Once again, we thank you for bringing this to our attention, and look forward to assisting you in resolving this matter.
Regards
"Scan this QR code to view the digital capabilities available to you as our Absa Life customers:"
Busisiwe Khuzwayo
Service Centre Manager
PHS Africa Operations
T +***0
Email ***ca
Policy number : ***
COMPLAINT : C-***4 I hope this message finds you well. I am writing to sincerely apologize for the delay in responding to your email. Update :
- Credit life was cancelled on the 26th April 2024
- Investigations also confirm that the initial request for cancellation was received from a request sent through 29th February 2024 with feedback fro credit life team previously shared on the request. Cases related C-***4 and C-***1
- Awaiting feedback from credit life team to query policy deduction as records in Absa life proof that it was completed successfully on the 26th April and after the last premium deduction.
- Absa life request extension and will provide response by the 3rd July 2024.
Sent: Monday, July 1, 2024 11:50 AM
To: lifeservicecentre <***ca>
Cc: Busisiwe Khuzwayo (ZA) <***ca>
Subject: RE: C-***4 credit life [ ref:!00D1r01GluM.!5005q0eirKz:ref ] | | External Message - Be cautious. If suspicious click the "Report Phishing" button. | | External Message - Be cautious. If suspicious click the "Report Phishing" button. Good Morning Trust you are well. I am very anger with your company as your turn is supposed to be 48 hour but up till today you have not yet refunded my money back please cancel my debit order with you guys and refund my money before CLOSE OF BUSINEES TODAY!!! Otherwise I will expose you company to all social media systems which I have . from next month I will make a manual payment on the 30th every month , STOP DEBITING MY ACCOUNT . From: ***ca <***ca>
Sent: Wednesday, 26 June 2024 11:07
To: Mosebjadi Pitjeng <***>
Subject: Re: C-***4 credit life [ ref:!00D1r01GluM.!5005q0eirKz:ref ] | | You don't often get email from ***ca. Learn why this is important | | This email originated from outside the Motus network. Please use discretion with the content or any links in the email.Dear Ms MR Pitjeng
RE: YOUR COMPLAINT : C-***4
We confirm that we received your complaint on the 25th June 2024 and have noted its contents.
The reference number for your complaint is: C-***4
Below is the procedure which will be followed to resolve your query:
• Your complaint has been received, and we will investigate and consider all relevant information.
• We will provide you with initial feedback regarding the progress on your complaint within three working days. However, the overall duration of the investigation depends on the complexity of the complaint and may take up to 5 days to finalize.
• You will be notified of the outcome of the investigation using you preferred method of communication or in writing where we are unable to contact you through other methods.
• Should the complaint not be resolved to your satisfaction; it may be referred to the Ombudsman concerned, after receipt of our written notification.
• Your right to legal action is in no way affected by this procedure.
Please send us a return email to confirm your preferred method of communication, i.e. email or telephone.
Update:
- Kindly note that we are busy with the investigations for credit life on your personal loan that is cancelled.
Once again, we thank you for bringing this to our attention, and look forward to assisting you in resolving this matter.
Regards
"Scan this QR code to view the digital capabilities available to you as our Absa Life customers:"
Busisiwe Khuzwayo
Service Centre Manager
PHS Africa Operations
T +***0
Email ***ca