My issue was taken by ABSA to help on 2018.11.26, but to my frustration issue was not solved till today 2019.01.28, no one even contact me to acknowledge it

It is my follow-up as per first complain titled “ABSA Online International Transfer - nobody can solve issue. Personal Banker - useless per” which I published on 26 of November 2018. ABSA becoming big disappointment for me. Seems like good intentions ABSA people who like to help are disappearing when are passed to be resolved to unexperienced and uns****ful ABSA employees. After posting my complain on Hellopeter on 2018.11.26, I received response: “Dear Mr….. my name is Claudette Lewis. I will facilitate the resolution process for you. Your complaint reference number is ********** . Progress will be provided within the next 3 working days., feel free to contact me on ********** . Alternatively reach me at ********** if you are unable to get hold of me on the number provided.“ I was happy that ABSA taking seriously my case and willing to help. I received email as well with request to provide more details of transactions which were failed, and all information was provided by me as well. I was waiting patiently and sent after couple requests about progress of resolution of my case, but what was frustrating is- did not received any responses. I started to realize – my case was dropped by ABSA employees and nobody interesting to help anymore. I was hoping may be problem was fixed but no one informed me by accident and tried to use “Western Union money transfer” today 2019.01.28 but my transactions failed again. Now I forced again to go to nearest “Western Union” to transfer money to my 79 old mother as my support and appreciation for everything what she did for me when I needed. I just want to point again - when I do transfer though ABSA banking - transfer fails, but if I go to "Western Union" I do not have any problems - I am using recipient's details with commas, dots, slashes in both cases. ABSA please fix your computerized system - and select right, s****ful IT people who can do it. ABSA I hope your reputation and your clients are important for you still. Please help.