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maureen M

1 reviews | Active since Apr 2012

31 Mar 2015, 13:55

my house sold

i had a home loan with Absa and my house was sold without my knowledge. absa never called me or send an email to tell me they are selling my house . instead the new buyer approached me taking out of the house . to this day Absa has never said anything. they say they found another woman in my house and she signed papers on my behalf. was that how it was supposed to be done.

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Replies (3)
Absa
Absa's reply31 Mar 2015, 14:30
Official
Hello keamohetse,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd

Best regards,

mM
maureen M's update21 Oct 2020, 20:50
Reviewer Update
to this day i still don't have feedback and i keep on getting messages that i owe ABSA 350k . how can i owe you 350k if don't have a place to stay
Absa
Absa's reply22 Oct 2020, 11:54
Official
Dear Maureen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***4
Kind regards,Rezona Louw Group Customer Care

Best regards,