My gripe sorted amicably

I'd complained that, one Monday, I had gone to Client Services, ABSA, East Rand Mall, to have an urgent matter sorted. The queue was long, very slow, and the Client Services was understaffed. My gripe was that I'm a pensioner, and have assorted operations. It was very taxing for me to stand, almost at one spot, lengthily. The Client Services Manager responded that I need not queue next time I'm at the bank's Client Services, but that I can be assisted if I could approach a certain office, there. I did as advised, the next time I was there, and, true to the manager's word, I was assisted without queuing. Top marks to that Client Services Manager!