SM
Salominah M

1 reviews | Active since Jan 2016

04 Aug 2016, 14:11

My Fathers Money

<p>My father passed away in February and till this day his money is still hanging at this bank, the required documents were all sent, they even requested we get a lawyer to assist which we did its been 5 months now and we are still waiting, when u call their heldesk they keep on transfering you until ur airtime runs out , my mother is now sick and bedridden , should anything bad happen to her we dnt have any money that will help, because Absa is taking their time to transfer the funds, this is not right, capitec took less than 7 days to have the funds transfered , because they understand how badly the money is required eapecially if a bread winner dies. This is not the service my Father hopped we would get when investing at this bank.</p>

0
Replies (2)
Absa
Absa's reply08 Aug 2016, 08:53
Official

Good day Salominah

We have received your Complaint however due to the omission of your Fathers ID number or account number we could not log your Complaint.

Can you kindly provide us with the full ID number or alternatively the account number in the Client Reference field on the Review Information table?

Awaiting your soonest reply.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd

Absa
Absa's reply08 Aug 2016, 11:26
Official

Dear Salominah


Thank you for bringing this matter to our attention.

We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.


Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd