My dog will not get an account with ABSA!

R600 disappeared from my savings account. I queried this during April already and did follow up queries. They have told me they deducted the monies for internet services, R600! after they already deducted internet twice in the same month. I have reported this as an error. The Southdowns ABSA branch manager phoned me and promised to follow up and fix the error. Up till date the amount still has not been transferred back into my account and the workers at ABSA are just pulling up their shoulders. This is pathetic! I will not even open an account for my dog at ABSA bank!