My dissatisfaction with ABSA very Disgruntle

The telephone call that you have been selected to open a credit card with ABSA was so professional and the customer care was of the highest or must I say the customer trap was absolutely excellent, because you're after service skills are zero.<br> I informed ABSA credit card division that I was going to close my account and what to do. I need to deposit the outstanding money into the credit card account and my argument were why pay it and she gave me another account and but only be visible by 3rd working day. No empathy of follow-ups to you as a valued customer but please go to a ABSA branch. Although I was advised to do so why am I the one to be disadvantage to track my payments when they cannot do their work, surely it must be in the account they gave me.Lady at branch requested a statement I did so having to travel to plumstead as Wynberg have no FNB. Back the lady contacted credit card division only to be told to send email with statement to lost payments for investigation which will take a 5 days more-so it means almost a month with my enquiry am disadvantage for running around for nothing. Please trace, work and come back to me with a positive answer and apology soonest.