My disgust

With Covid hanging over social distance is very high on my list, unfortunately due to my Atm card and digital profile was blocked and I was forced to go to the branch. To my disgust, there was no social distancing, no Absa employee walking the queue and no one answering the phones in the branches when I phoned to find out what is happening. In the meanwhile the queue at STD bank was moving swiftly, people came and went. A lovely lady was walking the queue and assisting their clients with a smile.

Once I got inside (over an hour later. I got to the queue before 1 pm and inside at 2pm), I found my account was blocked because of my o/d. An overdraft which is not behind on payments. She managed to take the hold off and begged me not to put a review on HELLO Peter. I reconsidered... I got a new bank card for my son, only to find out she never set my limits and this was after I left the bank after 3pm. They refused to let me back in and the manager took his sweet time assisting me (it told me a helluva lot about my experience from beginning to end).

The hold on my cheque account was put back on two days later and the bank card for my son's account is for the wrong account. I am livid... I use my internet banking on a daily basis. My children's accounts are linked for me to do the necessary for them when needed. I purchase electricity because I don't want to go to the shops to purchase... internet and cellphone banking forms part of the package deal for paying such high fees. I don't use the account for anything else. My main aim is to get rid of the o/d.

WHY DO THEY BLOCK MY ACCOUNT BUT THEY KEEP ADDING SERVICE FEES WHEN I CANNOT USE MY ACCOUNT????

I have worked for Absa for over 21 years. Customer service was and still is of utmost importance for me. I sang Absa's praises and encouraged people to open savings accounts with the bank long after I resigned because I BELIEVED in Absa. Now I am experiencing the same type of disgust other customers came to complain about when I was working at Absa. I don't want to be associated with Absa any more. You can keep the hold on my account. There are other banks with accounts that's actually going to help me save money, not rip me off. ALL I WANT IS FOR YOU TO CREDIT MY ACCOUNT WITH THAT MONTHLY FEES BECAUSE YOU DON'T HAVE THE RIGHT TO CHARGE ME FOR A SERVICE YOU ARE WITHHOLDING ME FROM. I WILL TAKE THIS FURTHER.

P.s THIS IS NOT BRANCH SPECIFIC. THIS IS ABSA TAKING MY MONEY, WHICH I AM PAYING, FOR A SERVICE ABSA IS WITHHOLDING FROM ME.