MY CREDIT CARD DELIVERY!!!!!!!!

Absa credit card division was supposed to deliver my credit card in August/ September 2017 after they have sent me an sms that they will be couriering it in the next day or two. On following up on 5 January 2018 ( as I only use it for an emergency) spending 1 and half hour in the bank I was informed NO new card was created for me. After the branch manager of absa assisted me to phone the credit card division the attitude coming from the person assisting the branch manager was simply that I have to wait for my credit card 3 to 5 working days. I received an SMS from absa credit card devotion stated that my card will be delivered to me. This never happens , I phoned absa credit card division and talk to namanager in charge. After explaining my Frustration to this lady the reply was as follows : ( scary) the card was delivered to your home. How i don"t know. Absa don"t no as well: she then rep**** that if the CREDIT CARD was not put in the post box the courier service will then put it under your door. This is shocking since you have to sign for your credit card! Surprising how good they are, from my front door to my front gate is ± 8 meters. How did they put the credit card under my door when i have a security system as well as CCTV system.

My concerns is: What happened to my card? ( Not the one that was ordered 5 January 2018) How can an IMPORTANT Card like this only get left in a Post BOX or Under a door step ? Why is it that we as customers are not allowed to speak to HIGHER MANAGEMENT???????? Why can I not get assisted in my language (AFRIKAANS)?. Why did I receive an sms and never received my card? ABSA credit card never follows up!!!!!!! Ouestion Will the courier service be investigated ( I did talk and leave a complain at absa action line). Why must I wait for a card that was never created but was delivered according to Absa? Why must I pay for my card to be delivered with in 24 hours?